
We offer prompt support between 9am-7pm Japan time, Monday-Friday. Outside of this time, you may need to wait up to 48 hours for a response. We don't currently offer phone support - please make all requests via the contact form or email.
You can complain, ask questions, suggest new features, report a bug or just tell us how you're feeling.
K.K. myGengo is a limited company registered in Tokyo, Japan.
Registered Address:
myGengo
4-41-22 - 802
Higashi Ikebukuro
Toshima-ku, Tokyo, Japan
Visiting us:
Office address:
2-9-6 #301, Sendagaya, Shibuya-ku Tokyo, Japan 151-0051
The closest stations are Kita-Sando, Sendagaya and Harajuku.